Refund Policy

DRAFT FOR PROFESSIONAL REVIEW — The following explains the topics and website behaviour to be covered. Business-specific commitments must be approved before commercial bookings are accepted.

A written policy before payment

Ask for the refund terms that apply to each confirmed arrangement before paying. Flights, hotels, safari permits and other services may have separate supplier conditions.

Requesting a review

Keep the booking reference, payment receipts and written correspondence. Contact the business through the details supplied with the confirmed booking and explain which service or payment the request concerns.

What must be confirmed

The approved policy needs to state the assessment process, applicable deductions, payment currency, refund method and timing, consistent with consumer rights and the accepted booking conditions.

No blanket promise

This draft does not promise a universal refund amount or processing deadline. Those terms require confirmation by the business and professional review.