Cancellation Policy

DRAFT FOR PROFESSIONAL REVIEW — The following explains the topics and website behaviour to be covered. Business-specific commitments must be approved before commercial bookings are accepted.

Check terms before confirming

Cancellation conditions should be supplied with the proposal before any commitment. Request a clear schedule showing how the conditions change as departure approaches.

Changes to your plans

Notify the business in writing using the contact details in your booking documents. Keep a copy of the request and ask for written confirmation of any changes or cancellation.

Supplier arrangements

A journey combines different services. A hotel cancellation, flight change and safari permit cancellation may be handled differently; the final policy should explain how those terms apply together.

Before publication

The owner must approve actual cancellation fees, notice requirements, exceptional-circumstance handling and any interaction with insurance. This draft sets no binding fee percentages.